Welcome to IAG Loyalty, home to over 1,000 loyalty and travel enthusiasts, and a destination where careers in tech take off! We’re on a truly exciting journey of growth and transformation – we’re going places! This is where you come in.
Who we are
We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty,British Airways Holidays and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
A place you can belong
At IAG Loyalty, we take belonging seriously and actively encourage a culture in which every colleague plays their part so everyone can flourish. We embrace our diverse identities, personal histories, and perspectives so that we can create rewarding experiences for all.
Grow diverse representation: We are committed to buildingdiverse teams that reflect our communities.This commitment helps us build stronger connections with our colleagues and our customers.
Embrace equitabledecision making: We seek out and amplify diverse perspectives so we can help create more equitable and rewarding experiences that truly benefit all.
Deliver a culture of belonging: We mark the moments that matter to colleagues through experiences that welcome authenticity and foster a deep sense of belonging and safety to all.
Our people promise
A career that takes you places!
A place to pioneer: We have the courage to reimagine.
A place for your career to take off: We keep learning, and we stay curious.
A place to make impact: We have a focus on Agility and excel in delivery.
A place to belong: We take belonging very seriously.
A place to do work that matters: We bring passion to work.
Our female focus
We’re committed to building a great place for women to work at IAG Loyalty. Some recent enhancements have included introducing a Menopause Guidelines, where we have launched a dedicated support group for colleagues on the topic, and to further reinforce this commitment, we have signed the Menopause Workplace Pledge. We have also refreshed our guidelines on Maternity, Paternity and Co-Parenting, to support our carer population.
Embracing flexibility is part of our DNA at IAG Loyalty, which is why we have a hybrid approach to our Head Office roles, empowering women in tech to thrive both in and out of the office, all whilst balancing career growth and personal well-being. You can read about our approach to hybrid working here.
Our perks
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Meet some of our inspirational women at IAG Loyalty
We’re super proud to work with some incredibly talented women here at IAG Loyalty, all pushing boundaries with innovative ideas and solutions. Let’s find out what two of our colleagues, Chanade and Anna, have been working on recently and how they’re driving forward innovation at IAGL.
Chanade Hemmings
Head of Data Products
“We’ve got a fantastic community at IAG Loyalty – in the work we do and beyond. Whether it’s swapping travel tips, diving into book discussions, or having open conversations about the cycles women go through and how they shape our work lives, there’s a real sense of togetherness. I’m incredibly grateful to be part of a company where colleagues come together to solve problems cross-functionally. The more we do this and lift each other up, the more confidence spreads. And when that happens, people at all levels step forward, take initiative, and keep the momentum going”
Anna Appleby
Head of Product
“Giving people a sense of ownership is key. If you feel accountable for something, you’re much more likely to feel engaged in continuously improving it. We highlight and celebrate impactful innovations, as well as sharing the things we learn when things don’t go as expected.”
Life at IAG Loyalty
“At IAG Loyalty, we are at the forefront of innovation, harnessing cutting-edge technologies to transform loyalty products from concept to reality. We thrive on Cloud-first approach to fuel our innovation, combined with strong cybersecurity practices, empowering our engineering community to deliver world-class solutions. We make data-driven decisions backed by deep customer insights, continuously exploring emerging technologies and AI-driven solutions to innovate our products. By leveraging advanced analytics and personalisation, we craft tailored experiences that elevate our offerings and drive meaningful customer engagement.
As a woman in technology, IAG Loyalty has been an inspiring place to grow. The culture here is open, inclusive, and deeply supportive. IAG Loyalty not only fosters collaboration and learning but also champions diversity in tech, ensuring that women have the mentorship, resources, and opportunities to advance their careers. Whether through leadership programs, skill-building initiatives, or a strong network of peers, I’ve found an environment that values both my contributions and growth”
"At IAGL, I’m proud to be part of a team that constantly pushes the boundaries to deliver best-in-class data products and insights. With cutting-edge tools and passionate colleagues, I have the opportunity to drive real impact through my work. We love to challenge the norm in how we deliver - meaning no two days are ever the same!
What truly sets IAGL apart is our open and collaborative culture. I work alongside talented teams from across the business, sharing knowledge and gaining fresh perspectives that enrich the insights I deliver. This environment not only accelerates my professional growth but is also supported by the freedom to experiment, test new approaches, and develop my skills.
Beyond the exciting work, it’s the passion of my colleagues that makes IAGL such a unique place to be - and of course, the travel perks don’t hurt either!"